Return and Refunds Policy

At Wellbeing Mora, we are committed to providing premium-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, please review our policy below:

1. Cancellations:

  • You may request a cancellation within 2 hours of placing the order by contacting us at connect@wellbeingmora.in with your order details and reason for cancellation.

  • For prepaid orders, refunds will be processed to your original payment method within 7-10 business days, depending on your card issuer's policies.

2. Returns:

  • Due to the perishable nature of our products, we do not accept returns once the products have been delivered.

  • If you purchased a Wellbeing Mora product from a retailer, please contact the vendor directly, as their return policies may differ. If you are unable to resolve the issue with the retailer, our team is here to assist you. Please email us at connect@wellbeingmora.in with your proof of purchase and reason for dissatisfaction.

  • All clearance items are final sales and are not eligible for return or refund.

3. Refunds:

  • If your product is damaged or defective upon arrival, please contact us within 48 hours of delivery at connect@wellbeingmora.in with your order details and photographic evidence of the issue.

  • Upon review and approval of your request, we will initiate a refund to your original payment method. Refunds typically take 7-10 business days to process, depending on your card issuer's policies.

4. Shipping Costs:

  • You are responsible for paying shipping costs for returning any items.

  • Shipping costs incurred during the original purchase are non-refundable.

5. Contact Us:

If you have any questions or concerns about your order, please reach out to us through any of the following channels:

6. Policy Updates:

Wellbeing Mora reserves the right to amend this policy at any time. We recommend reviewing this page periodically for any updates.