Privacy Policy

This Privacy Notice covers customer information we collect at Mora Impex Pvt Ltd. ("Mora Foods") retail stores and through our website wellbeingmora.com.

High-Level Summary

Before accessing our websites, apps, or disclosing personal information, please read this Privacy Notice in its entirety.

Accountable

Mora Impex Pvt Ltd. is responsible for all personal information you share with us. For any questions or concerns regarding our policies and practices, please contact our Office at connect@morafoods.ca.

Information Collection

When you interact with Mora Impex Pvt Ltd., we collect personal information for the purposes outlined in this Privacy Notice.

Information Use

We use personal information for multiple purposes, as described below.

Information Sharing

We share your personal information in various circumstances, including with service providers and third parties assisting us. Some third parties may be located outside of Canada.

Data Processing Location

Your information is primarily stored in Canada, but we may transfer it internationally for processing by Mora Impex Pvt Ltd. affiliates or third-party data processors.

Security

We take the protection of your personal information seriously. For more details on how we safeguard it, see below.

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Types of Personal Information We Collect

When you interact with Mora Impex Pvt Ltd., we collect personal information in various ways, including in stores and online.

Categories of Personal Information:

• Identifiers: Name, telephone number, mailing address, email address
• Authentication Information: Passwords, PINs, government-issued IDs (e.g., driver's license number)
• Device Information & Online Activity: IP address, browser activity, cookie IDs
• Commercial Information: Purchase history, product testimonials, competition entries
• Communications: Emails, texts, survey responses, call/chat logs
• Demographic Information: Age, gender, marital status, education
• Financial Information: Credit/debit card details, financial account numbers
• Geolocation: Location data
• Sensory Information: Photographs, audio/video recordings
• Inferences: Shopping patterns and behaviors

Sources of Personal Information:

• Directly from you or your household
• Through devices associated with you
• From in-store technology
• From other companies within our corporate family
• From third-party sources
• From other appropriate sources to enhance our records

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How We Use Your Personal Information

We use personal information to offer and provide products and services and to support core business functions, such as:

• Managing your account & customer support
• Processing payments & resolving disputes
• Providing goods & services
• Communicating with you via email, SMS, or phone calls
• Delivering targeted advertising
• Enhancing website functionality & layout
• Conducting surveys & market research
• Detecting and combating fraud
• Ensuring customer, associate, and facility safety
• Conducting business analysis & research
• Complying with applicable laws
• Managing potential business sales or transfers

To improve services, we may combine personal data collected online with offline data from third parties.

Children’s Privacy

We are committed to protecting children’s privacy. Our website is intended for individuals of legal age and is not geared toward children. If we have collected a child’s information, contact us to have it deleted.

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How We Share Your Personal Information

We may share personal information in the following scenarios:

• Corporate Family: Shared within Mora Impex Pvt Ltd. for consistent business practices.
• Service Providers: Includes payment processors, marketing vendors, analytics providers, etc.
• Legal & Safety Compliance: Shared when required by law or for fraud protection.
• Business Transfers: If our business is merged, sold, or reorganized.
• With Notice or Consent: When legally required, we seek your consent before sharing personal data.

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Location & Cross-Border Transfers

Your data is stored in Canada but may be processed internationally. Where required, we will obtain your consent before sharing data outside your jurisdiction.

Third-Party Categories That May Receive Your Data:

• Identifiers: Payment processors, advertising networks, analytics providers
• Device Information & Online Activity: Business partners, analytics providers
• Demographic Data: Business partners, cloud storage providers
• Geolocation: Business partners
• Inferences: Analytics & advertising partners

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How We Secure Your Information

Mora Impex Pvt Ltd. implements reasonable security measures to protect your personal data. However, no system is foolproof. We recommend:

• Using strong passwords
• Signing out from shared devices
• Keeping login credentials private

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Data Retention

We retain your personal information only as long as necessary for business, legal, or contractual purposes. Once no longer needed, it is deleted or anonymized.

If you withdraw consent, our ability to offer services may be affected, but we will only retain necessary information as required by law.

For further inquiries, contact us at connect@morafoods.ca.

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Privacy Policy for India

Introduction

This Privacy Policy describes how Mora Impex Pvt Ltd. and its affiliates ("we," "our," "us") collect, use, share, protect, or otherwise process your personal data through our website https://wellbeingmora.com/en-in ("Platform").

You may be able to browse certain sections of the Platform without registering. We do not offer any products/services outside India, and your personal data will primarily be stored and processed in India. By using this Platform, providing your information, or availing of our services, you agree to the terms of this Privacy Policy and the applicable laws of India, including data protection and privacy laws. If you do not agree, please do not use the Platform.

Collection of Personal Data

We collect your personal data when you use our Platform, services, or interact with us. Information collected may include but is not limited to:

• Identifiers: Name, date of birth, address, telephone/mobile number, email ID
• Authentication Information: Aadhaar, PAN card, proof of identity/address
• Financial Information: Bank account details, credit/debit card details, payment instrument information
• Device Information: IP address, browser activity, cookies
• Commercial Information: Purchase history, order details
• Geolocation Data: Location-based services
• Sensory Data: Photographs, audio/video recordings
• Inferences: Shopping preferences, behavioral data

We may track your behavior and preferences based on how you interact with our Platform. Information related to your transactions with third-party business partners will be governed by their respective privacy policies.

Warning: We never request personal financial information like debit/credit card PINs or net banking passwords via email or phone calls. If you receive such a request, report it to the appropriate authorities.

Usage of Personal Data

Your personal data is used for:

• Providing services and processing orders
• Enhancing customer experience
• Communicating promotions, offers, and updates
• Detecting fraud and security threats
• Conducting research, surveys, and analysis
• Complying with legal requirements
• Marketing and advertising activities

You may opt out of marketing communications at any time.

Sharing of Personal Data

We may share your personal data:

• Within our corporate entities: To provide access to services/products
• With service providers: Including logistics partners, payment processors, and marketing agencies
• For legal compliance: If required by law, court orders, or government agencies
• For business transfers: In case of mergers, acquisitions, or restructuring
• With third-party partners: For fraud prevention, dispute resolution, and service facilitation

Security Measures

We implement reasonable security practices to safeguard your personal data. However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

Data Deletion and Retention

You can delete your account from the Platform’s profile settings or by contacting us. However, account deletion may be delayed if pending transactions, claims, or grievances exist. We retain data only as long as necessary or as required by law. Anonymized data may be used for research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the Platform.

Consent

By using our Platform and providing personal data, you consent to its collection, use, and sharing as per this Privacy Policy. If you provide data on behalf of others, you confirm that you have their authorization. You can withdraw consent by contacting our Grievance Officer (subject to verification), but this may limit your access to services.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify users of significant changes as required by law.

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Privacy Policy for Canada

Information Collection

When you interact with Mora Impex Pvt Ltd., we collect personal information in various ways, both in stores and online.

Categories of Personal Information:

• Identifiers: Name, telephone number, mailing address, email address
• Authentication Information: Passwords, PINs, government-issued IDs (e.g., driver's license, Aadhaar, PAN card)
• Device Information & Online Activity: IP address, browser activity, cookie IDs
• Commercial Information: Purchase history, product testimonials, competition entries
• Communications: Emails, texts, survey responses, call/chat logs
• Demographic Information: Age, gender, marital status, education
• Financial Information: Credit/debit card details, financial account numbers
• Geolocation: Location data
• Sensory Information: Photographs, audio/video recordings
• Inferences: Shopping patterns and behaviors

How We Use Your Personal Information

We use personal information to:

• Manage your account & provide customer support
• Process payments & resolve disputes
• Deliver goods & services
• Communicate via email, SMS, or phone calls
• Conduct surveys & market research
• Detect fraud and enhance security
• Comply with applicable laws

How We Share Your Personal Information

We may share personal information with:

• Corporate Family: To maintain business operations
• Service Providers: Including logistics partners, payment processors, and marketing vendors
• Legal Authorities: If required by law
• Business Transfers: In case of acquisitions or mergers
• Third-Party Partners: For analytics, advertising, and research purposes

Data Storage & Cross-Border Transfers

Your data is stored in Canada but may be processed internationally. Where required, we will obtain your consent before transferring data outside your jurisdiction.

Security Measures

We use reasonable security safeguards but recommend:

• Using strong passwords
• Signing out from shared devices
• Keeping login credentials private

Data Retention

We retain personal data as long as necessary for business and legal purposes. Upon request, data may be deleted, except for records required by law.

For further inquiries, contact us at connect@morafoods.ca.